March 2nd. 2022
Enhanced support for Outbound Caller ID assignment, Warm Transfer, Call Park, and improvements to data exports to provide a better user experience.
Ability to use key pad during a Warm Transfer to enable transfers through IVRs
Default Outbound Caller ID assignment
New Viewer Only User assignment to Call Center
Improved reporting of User On Call Status
Enhanced data export functions
Improved Caller ID display during Park and Warm Transfer operations
Delays in the on-call status display within Call Centre have been reported under some network/desktop conditions. Unfortunately, we have not been able to duplicate this condition in our lab and are working on this issue.