These terms can be found at the website of The Redcliffe Group (the Website) and will be sent on request by email or by post.
If you have any questions about these terms, you can send an email to firstname.lastname@example.org or call (770) 717-1777.
The Redcliffe Group offers Services free of charge (Free Services) and paid Services (Paid Services).
When using Free Services, a User is allowed, but not required, to create an Account. For Paid Services, the User has to create an Account through our website.
To register an Account for Free Services, the User only needs to enter an email address and password or alternatively can use their LinkedIn, Google or Facebook login details. For Paid Services, additional payment details are needed. Payments can only be made through bank transfer or credit card details. If the Paid Services are recurring, the User authorizes The Redcliffe Group for recurring monthly payments after the first payment. Recurring payments are charged in the same way as the first payment.
Recurring Paid Services can be cancelled by contacting accounting@Redcliffe.net with 30 days’ written notice.
Free Services are provided to Users free of charge. However, without prejudice to article 2.2, 4.1 and 4.2, The Redcliffe Group expressly reserves the right to introduce a charged alternative for Free Services at any time and cease providing the Free Services.
Paid Services have additional features, for example (but without limitation) text message verification, bank payment verification, extra notifications, API integration, extra attachments, more users per team, more templates, etc.
The Redcliffe Group shall at all times endeavor to facilitate the Paid Services and keep the Paid Services accessible at all times. However, as The Redcliffe Group will continuously improve the Services, some changes will be made to the Services, and occasional maintenance scheduled downtime of the Services can be expected. The Redcliffe Group will timely notify Users when such downtime is scheduled.
The Redcliffe Group reserves the right to wholly or partially use third parties to supply Free Services and Paid Services.
The Redcliffe Group’s Services enable the use of signatures in electronic form. The legal status of such signatures can vary depending on the applicable jurisdiction, the purpose for which the signatures are used, and other circumstances that may be relevant under applicable law. It is User’s responsibility to ensure that signatures obtained or provided by means of the Services have the desired legal effect. The Redcliffe Group makes no commitments in this respect.
The Redcliffe Group will take reasonable measures to safeguard the confidentiality of documents and information exchanged by means of the Services. The Redcliffe Group makes no commitments with regard to the availability of such documents and information or any information generated in the context of the Free Services (such as, without limitation, signing logs).
For Free Services, The Redcliffe Group reserves the right to remove documents or information from its systems at any time. For registered Accounts or Paid Services, documents and information will remain stored for the User’s access. The Redcliffe Group reserves the right to remove documents or information if an Account (including individual User access) is cancelled (by User or because of non-payment) or is not used for more than 6 months.
Without prejudice to article 4, The Redcliffe Group makes no commitments with regard to the successful completion of a signing process, such as (without limitation) with regard to emails reaching the intended recipient or the availability of the Services for the completion of a signing process once initiated.
For the avoidance of doubt, The Redcliffe Group has no involvement with and accepts no responsibility:
The pricing for the Paid Services is presented on our Website. The pricing listed on our Website is valid for as long as it is listed on our Website. No rights can be derived from changes in the listed pricing. The definitive pricing is shown at the checkout pages of the Website or in a separate Agreement.
The Redcliffe Group reserves the right to change the pricing for Paid Services for new users. The Redcliffe Group also reserves the right to change the subscription price for its Paid Services for existing users with 60 days’ notice. The Redcliffe Group reserves the right to increase or decrease the fees for E911, CRF, and toll free service as necessary based on various factors. Existing Users are in such cases entitled to cancel their Account.
All listed prices are exclusive applicable taxes. If fees are not automatically charged, issued invoices are payable within 14 (fourteen) days after the date of invoice. If payment has not occurred within 14 (fourteen) days after the date of invoice, The Redcliffe Group may charge statutory interest, and collection costs to an amount equivalent to 15% of the overdue payment, block your Account, or cancel your Account.
The Redcliffe Group offers User the possibility to create a user account for the purpose of simplifying repeated use of Services by, inter alia, enabling storage of certain User details and for access to Paid Services. It is User’s responsibility to ensure safekeeping of account passwords and other login details, and more in general to protect his account against unauthorized use.
User must ensure that the Services are used in conformity with The Redcliffe Group’s instructions and for the purpose that The Redcliffe Group intended them for. More specifically (without limitation), User is not allowed to use Services:
If any of the circumstances set out above in 7.1, 7.2 or 7.3 occurs, The Redcliffe Group reserves the right to block or terminate an Account at any time and delete all information related to it.
User and Clients indemnify The Redcliffe Group for any third party claims that may arise from any use of the Services that is in violation of applicable law or unlawful in any other way.
Documents and other information uploaded by User to The Redcliffe Group’s systems, or otherwise provided by User in the context of the use of the Services, may contain third party intellectual property. With regard to such intellectual property, User grants to The Redcliffe Group a non-exclusive, irrevocable license for the use thereof to the extent required for and for the sole purpose of providing the Services to User. User warrants that he has the right to grant such license, including (without limitation) to the extent it applies to third party content.
Any feedback or suggestions provided by the User with regard to the use, design or functionally of the Services may be used freely by The Redcliffe Group for the improvement and further development thereof. Any new intellectual property resulting from such improvement or development will remain with The Redcliffe Group. To the extent that such new intellectual property does not reside with The Redcliffe Group by operation of law, User will render all cooperation necessary to affect the transfer of such intellectual property to The Redcliffe Group.
To the extent permitted by applicable law, The Redcliffe Group excludes all liability with regard to the provision or use of the Free Services.
More specifically (without limitation), The Redcliffe Group accepts no liability, to the extent permitted by applicable law, for loss of data, third party access to data due to unlawful entry into computer systems, a signing process not being completed, a signature not having the desired legal effect, loss of contract, loss of contract value or loss of income or profits or any (other) indirect or consequential damages irrespective whether the Services are offered by The Redcliffe Group directly or through a third party.
For Paid Services, The Redcliffe Group accepts liability for damages caused directly by the Paid Services to an individual User. This liability is limited to the invoiced amount with a maximum of 12 cumulative months.
User agrees that The Redcliffe Group is entitled to assign its rights and obligations under the agreement for the provision of Services to a third party in the context of the partial or complete transfer of its business.
Any agreement between The Redcliffe Group and User will be governed by and construed under the laws of the state of Georgia in the United States.
The parties irrevocably submit to the exclusive jurisdiction of the competent court in Georgia, for the resolution of any dispute arising from or in relation to any agreement between The Redcliffe Group and User.