The Redcliffe Group is a technology company headquartered in Lilburn, Georgia focusing on providing marketing communication services for insurance agents.
This Privacy Statement is applicable to The Redcliffe Group as related to the services provided, which collectively include:
This Privacy Statement sets out the essential details relating to the customer's personal data relationships with The Redcliffe Group as:
Customers contract the use of application and give access to their employees and other third parties, as solely decided by them, by creating users who access the application with their email address and credentials. The customer’s administrators grant end users roles, which result in different permissions and access rights to the information held in the Client account.Unless the context otherwise requires, all references to The Redcliffe Group include its affiliates and divisions and does not include the privacy statements of those customers with respect to the information maintained by them for their customers (“end-users”).
End user's personal information may be viewed by other users from their organization with access to the application.
Third parties are contracted to help provide services. They will have access to information as collected by the website or the application as reasonably necessary to perform the contracted tasks on behalf of The Redcliffe Group. Contractual agreements obligate third parties to protect the personal information, to use it only to deliver the contracted services, to prohibit them from selling it, and not to disclose it without knowledge and permission from The Redcliffe Group.
It is possible that disclosure of personal information may occur when required by law, subpoena or other legal processes as identified in the applicable legislation.
Clients will be notified about legal demands for their personal data when appropriate in the judgment of The Redcliffe Group unless prohibited by law or court order or when the request is an emergency.
Personal data may be shared as part of a sale, merger, change in control or in preparation for any of these events.
Any other entity which buys The Redcliffe Group or part of its business will have the right to continue to use user data, but only in the manner set out in this Privacy Statement unless another agreement with the customer or end-user supersedes.
The Redcliffe Group is committed to protecting the security of all of the personal information collected and used.
To protect your personal information from unauthorized access and use, we use security measures that comply with applicable law. The Redcliffe Group uses a variety of physical, administrative and technical safeguards designed to help protect it from unauthorized access, use and disclosure. Best-practice standards and controls in compliance are implemented with internationally recognized security frameworks. We use encryption technologies to protect data at rest and in transit.
To the extent with the control of The Redcliffe Group, the following rights are offered to all individuals regardless of their location or applicable privacy regulations.
Regarding their personal information, end users may:
Access personal information or request a copy.
End users have the right to obtain information about what personal information is processed about the user or to obtain a copy of their personal information.
If the end user has provided personal information, they may contact The Redcliffe Group to obtain an outline of what information the organization has about the user or a copy of the information.
An end user of the application can log in to see the personal information in the account or approach their employer for more information.
Users have the right to be notified of what personal information is collected about them and how it is used, disclosed and protected.
This Privacy Statement describes what personal information is collected and the organization's privacy practices. The Redcliffe Group may also have additional privacy notices and statements available to users at the point of providing information to The Redcliffe Group directly.
Change or correct user's personal information.
End users have the right to update/correct their personal information or ask The Redcliffe Group to do it on their behalf.
End users can edit their information through the user account in the application or ask The Redcliffe Group to change or correct it by contacting support@bridge.insure or (770) 717-1777.
Delete or erase personal information.
Subject to this Privacy Statement and any applicable privacy statements from our customers, end users have the right to request that The Redcliffe Group delete their personal information at any time. The Redcliffe Group will communicate back to the user within reasonable timelines the result of their request, but within any deadline imposed by applicable law. The Redcliffe Group may not be able to delete or erase personal information, but the end user will be informed of these reasons and any further actions available to them. Deletion may affect the provision of services by The Redcliffe Group.
Object to the processing of personal information.
End users have the right to object to the processing of their personal information for direct marketing purposes. This means that The Redcliffe Group will stop using their personal information for these purposes.
Ask to restrict the processing of personal information.
End users may have the right to ask The Redcliffe Group to limit the way that their personal information is used.
Export personal data.
End users have the right to request that The Redcliffe Group export to them in a machine-readable format all of their personal information that The Redcliffe Group has.
End users who would like to exercise any of the rights described above, please contact privacy@bridge.insure or (770) 717-1777.
End users have the right to lodge a complaint with the local organizations in charge of enforcing the privacy legislation applicable in their territory.
Information is retained as long as it is necessary to provide the services to clients, subject to any legal obligations to further retain such information.
Information may also be retained to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce Terms of Service, and take other actions permitted by law.
The information retained will be handled as provided in this Privacy Statement and applicable law.
Information connected to end users that is no longer necessary and relevant to provide services may be de-identified or aggregated with other non-personal data. This information may provide insights that are commercially valuable to The Redcliffe Group, such as statistics of the use of the services.
Data is processed in locations in the United States of America and any transfer of data relies on legally-provided mechanisms to lawfully transfer data across borders, such as contracts incorporating data protection and sharing obligations.
Personal data will only be collected and processed when there is a lawful reason for its collection.
When end users visit the website or application and provide their personal information, it is collected and used with their consent.
Application end users consent to the collection of their personal information when they log in for the first time. However, their employer has control of the account and may upload and share additional personal information. The employer’s responsibility is to ensure that collecting, using and sharing the personal information uploaded to the application complies with all applicable legislation.
Where The Redcliffe Group relies on user consent to process personal data, they have the right to withdraw or decline their consent at any time. For questions about the lawful bases upon which personal data is collected and used, please contact us at privacy@bridge.insure or (770) 717-1777.
Users may choose to receive or not receive marketing communications from The Redcliffe Group. Please click the “Unsubscribe” link in the email to stop receiving marketing communications.
Users may choose which information is collected automatically from their device by controlling cookie settings on their browser.
Even if opted-out of receiving marketing communications, The Redcliffe Group may still communicate regarding security and privacy issues, servicing the account, fulfilling requests, or administering any promotion or any program in which users may have elected to participate.
Users may contact The Redcliffe Group to exercise any of their rights or ask for more information about their personal information and our privacy practices by contacting privacy@bridge.insure or (770) 717-1777.
We may update this Privacy Statement from time to time. If we modify our Privacy Statement, we will post the revised version here with an updated revision date. If we make material changes to our Privacy Statement, we may also notify you by other means, such as by posting a notice on our websites or sending you a notification. By continuing to use our websites after such revisions are in effect, you accept and agree to the revisions and to abide by them. You are encouraged to check back frequently for updates or changes.
This section provides additional specific information for consumers based in California as required by the California Consumer Privacy Act of 2018 (“CCPA”).
In the last 12 months, the following categories of personal information have been collected:
Personal information is collected directly from the end user, from their browser or device when visiting the website or application, from third parties that are permitted by the user to share their information, from their employer, or from third parties that share public information, as stated above.
See the section above, “How Personal Information Is Used,” to understand how personal information collected from California consumers is used.
The Redcliffe Group shares personal information with third parties for business purposes. The categories of third parties to whom personal information is disclosed may include: (i) service providers and advisors, (ii) marketing and strategic partners; (iii) ad networks and advertising partners; (iv) analytics providers; and (v) social networks.
Please see the “How Personal Information is Shared” section of the Privacy Statement above for more information.
As a California resident, end users may be able to exercise the following rights in relation to the personal information about them that The Redcliffe Group has collected (subject to certain limitations of the law):
Your California privacy rights
California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)
For business purposes in the last twelve months, Cisco may have collected, used, and shared Personal Information about you as described in this privacy statement. Each category of data that may be used by Cisco or shared with third parties is categorically outlined in this Privacy Statement.
California consumers have a right to: (1) request access, correction, and deletion of their Personal Information, (2) opt out of the sale of their Personal Information, and (3) not be discriminated against for exercising one of their California privacy rights.
Please note that if exercising these rights limits the ability to process personal information (such as a deletion request), The Redcliffe Group may no longer be able to provide the products and services or engage in the same manner.
To exercise the right to know and/or the right to deletion, please submit a request by mail at 3100 Five Forks Trickum Rd., Suite 403, Lilburn, Georgia 30047, or by contacting us at privacy@bridge.insure or (770) 717-1777.
Identity will need to be verified before processing any request.
In order to verify identity, The Redcliffe Group will generally require sufficient information to match it to the personal information maintained in the organization's systems. Sometimes the organization may need additional personal information from the user to be able to verify their identify.
The Redcliffe Group may decline a request to exercise the right to know and/or right to deletion, particularly where identity cannot be verified, information cannot be located in the organization's systems, or as permitted by law.
An authorized agent may be designated to make a request under the CCPA on a user's behalf. No information will be disclosed until the authorized agent’s authority has been reviewed and verified. Once an authorized agent has submitted a request, additional information (i.e., written authorization from the user) may be required to confirm the authorized agent’s authority.
For employees/former employees of a client that uses the application and services of The Redcliffe Group, requests and/or questions should be directed to the employer/former employer.
For a third party (auditor, business associate, etc.) who was given access to The Redcliffe Group application by a client of The Redcliffe Group, requests and/or questions should be directed to the client of The Redcliffe Group that gave access.
We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures.
If we determine to sell personal information to any person, we will provide a “clear and conspicuous” disclosure of the sale of personal information to third parties and provide a mechanism pursuant to which the consumer may opt out of use of personal information for targeted advertising and or the sale of personal information.
The application and services of The Redcliffe Group are intended for business use, and are not expected to be of any interest to minors. The Redcliffe Group does not intentionally collect any personal information of consumers below the age of 16. The Redcliffe Group does not sell the personal information of any consumers, including those resident in California.