These terms (collectively, “Agreement”) are a binding contract between you and your end users on the one hand (“you” or “Customer”), and The Redcliffe Group, LLC (“Redcliffe”), on the other hand, and are for The Redcliffe Group’s “Bridge” suite of products and services, which may include one or more of the following: telephone dialing platforms and solutions, computer software, telephone and other equipment, certain telecommunications services, associated hosted online services and access to same, media, printed materials, and online or electronic documentation (collectively, the “Service”). This Agreement also covers any future orders subsequent to your initial order. By agreeing to purchase the Service, you acknowledge and represent that you have read, understand, have the legal capacity to, and hereby agree to be legally bound by this Agreement. You represent that you have consulted with legal counsel about this Agreement, or at least had the time and opportunity, yet chose not to.
1.1 Subject to the termination provisions herein, Customer agrees to abide by the term commitment agreed upon in the signed pricing document and purchase the Service until terminated by either Customer or Redcliffe, payable in accordance with the payment schedule in the in the signed pricing document (that certain document to which Customer has agreed and accepted, either by electronic or physical signature, electronic approval (online “click through”) or other means mutually agreed to, and which contains a detailed description of Customer’s ordered Service).
1.2 Service is deemed to be installed and billable 30 days after contract execution date or when any of customer’s numbers are forwarded to the Bridge system, whichever comes first. An initial, pre-payment invoice will be charged immediately after execution of the contract. This invoice covers the first billable month and anything else agreed to in the contract.
- 911 & SERVICE LIMITATIONS
You are responsible for compliance with e911 services. Depending on your specific installation and configuration, our Services may not send and receive e911 calls reliably, and may not pass correct location information to emergency services. It is the sole responsibility of the customer and user to ensure compliance with all local codes, and to inform users of any limitations or issues regarding 911 use. Redcliffe is not liable for any resulting damages related to 911 use.
- BILLING & PAYMENTS
3.1 Orders. Customer’s signature (electronic or physical) of an Estimate is a non-cancellable Order by Customer for Service. Orders are not binding until accepted by Redcliffe, in its sole discretion. All Orders and/or shipments shall be FOB Redcliffe. Except in the case of a breach, as provided herein, once an Order is accepted by Redcliffe, it may be changed or cancelled ONLY with the written consent of Redcliffe.
3.2 Payment by Credit Card or ACH Only. All Orders require a valid credit card number (“Credit Card”) or authorized bank ACH (“ACH”) collectively hereafter referred to as “Method of Payment.” Customer authorizes Redcliffe to charge the method of payment for all fees and charges arising from Customer’s use of the Service. Customer agrees to notify Redcliffe of any change to the method of payment information including, but not limited to, changes in account number, expiration date or billing address an. Redcliffe shall not be responsible for any damages resulting from cancellation of Service arising from unreported changes to method of payment information, credit limitation or other inability to charge the method of payment.
3.3 Customer acknowledges and agrees that the Service is provided “AS IS”, as described herein. Credit allowances for interruption of Service are not required or warranted and shall be provided at the sole discretion of Redcliffe.
3.4 From time to time in its sole discretion, Redcliffe may offer promotions or discounts of activation or other fees. Customer shall not be entitled to a subsequent credit for such promotions or discounts, if not available and/or issued at the time of purchase.
3.5 Billing. Redcliffe will bill all fees and charges (described below) to Customer’s Method of Payment.
3.5.1 Monthly Recurring Fees. Monthly service fees including any associated taxes and fees are paid in advance of each month’s service.
3.5.2 Non-Recurring Charges. Toll charges (as defined in section 3.9), and any other applicable charges which may include, but may not be limited to, usage charges, fax charges, activation fees, shipping charges, disconnection fees, equipment charges, and any other applicable charges are billed subsequent to the end of each month’s service. The Method of Payment will be charged prior to the end of the month if at any time Customer’s cumulative Non-Recurring Charges exceed two hundred fifty dollars ($250.00). The Method of Payment will be charged for any additional Non-Recurring Charges at the end of the month.
3.5.3 Add-on Orders. Any additional Orders, software or licenses added after the commencement of Service will be billed pro-rata for the initial month.
3.6 Non-Payment. If payment cannot be charged to the Method of Payment for any reason then, without any notice to Customer, Redcliffe reserves the right to either suspend or terminate Customer’s access to and/or use of the Service and to terminate this Agreement. Delinquent payments are subject to a late-payment charge of the greater of 1.5% of the outstanding balance, or the maximum amount allowed by law, whichever is higher. Redcliffe shall not be responsible for any third party costs incurred by Customer for exceeding credit limit, insufficient funds or other reasons. An activation fee may be imposed prior to reinstatement of any Service.
3.7 Taxes and Fees
3.7.1 Taxes. Amounts contained in the Estimate might not include any customs duties, sales, use, value added, excise, federal, state, local, public utility, or other similar taxes. All such taxes shall be paid by Customer, if not included on the customer’s invoice, and will be added to any amounts otherwise charged to Customer, and Customer will be liable for and will pay in full all such amounts.
3.7.2 e911. All Customers are required to subscribe to Redcliffe’s e911 service and will be subject to a monthly e911 service charge. The monthly e911 service fee shall be included in the applicable business plan charges for the associated line, and Customer shall reimburse Redcliffe for the direct costs it incurs in providing e911 service, including state, county and municipal e911 surcharges, e911 automatic location information (ALI) database storage, line information database and caller id (LIDB/CNAM) expenses, and any other taxes or surcharges directly or indirectly associated with the provision of e911 service. Redcliffe reserves the right to adjust the level of charges associated with the provision of e911 service to reflect increases or decreases in the costs Redcliffe incurs. Other fees may apply for usage of e911 service as outlined herein.
3.7.3 Regulatory Recovery Fee. A Regulatory Recovery Fee will be charged monthly to offset costs incurred by Redcliffe in complying with inquiries and obligations imposed by federal, state and municipal regulatory bodies/governments and the related legal and billing expenses. The Regulatory Recovery Fee will apply to every phone number assigned, including toll free and virtual numbers.
3.7.4 Onsite Installation and Training. If onsite installation and/or training is purchased (see Order or Estimate), Customer shall also be responsible for reasonable and customary travel and travel-related expenses (“T&E costs”). T&E costs are not included in the onsite installation or onsite training fee and shall be charged to the Method of Payment (or invoiced) upon completion of installation and/or training.
3.9 Toll Charges. Every call to or from Equipment using the Service that originates or terminates in the Public Switched Telephone Network (“PSTN”), including other VoIP networks and inbound toll free number calls to Customer’s toll free number (if applicable), is considered a Toll Call. The duration of each call is to be calculated in one-minute increments and rounded up to the nearest one-minute increment for any fraction of minutes used. If the computed charge for a call includes a fraction of a cent, the fraction is rounded up to the nearest whole cent. Subject to the provisions below. The Unlimited calling plan only includes calls made within the United States. As noted therein, certain types of calls, including but not limited to some mobile phones and premium rate phones, will not be included in the unlimited calls program, and will be billed in accordance with these terms.
3.10 International rates. When Customer dials an international PSTN phone number or mobile phone number, charges may apply regardless of whether the party on the other line answers the call. Calls made by a Customer to an international mobile or premium rate international telephone number may result in higher toll charges. International rates vary by destination country, city, and band, and are subject to change by Redcliffe from time-to-time without prior notice. You will be charged for all calls to any international destination, excluding inclusive countries, in full-minute increments at Redcliffe’s then-current rate. Note that certain limitations apply to Customer’s ability to place calls to certain international destinations and types of phones, including but not limited to, satellite phones. Contact firstname.lastname@example.org for details or to make arrangements to pre-pay for such services.
3.11 Price Changes and other Modifications. Changes to charges, fees or taxes for the Service (other than international calling rates which are updated from time to time) are effective after sixty (60) days’ notice has been sent to Customer via email to the authorized email address for Customer’s account. Redcliffe may decrease prices without providing advance notice.
3.12 Customer must dispute mistakes in charges, fees or taxes in writing within thirty (30) days of the date of the charge, fee or tax by Redcliffe. After thirty (30) days from the date of the charge, fee or tax, Customer waives any objection and further recourse. Written statements disputing charges must be sent to: email@example.com . The existence of a validly filed dispute shall in no way relieve Customer of its obligation to pay all amounts billed by Redcliffe, including any disputed amounts.
- REASONABLE USE, PROHIBITED USE, AND FRAUD
4.1 Reasonable Business Use. Any of Redcliffe’s service plans that offer unlimited minutes of PSTN calls (“Unlimited Plans”) are for reasonable business use of Customer only. Activities such as: autodialing, continuous or extensive call forwarding, use of virtual extensions for regular business use, continuous connectivity, fax broadcast, fax blasting, unlawful or unauthorized telemarketing, junk faxing, fax spamming, calling/faxing any person (through the use of distribution lists or otherwise) who has not given specific permission to be included in such a process, and where Customer’s average outbound minutes per user (defined as the total number of outbound minutes used by Customer divided by the number seats/licenses purchased by Customer) exceed 3000 minutes a month, are NOT Reasonable Business Use as intended for the Service. If Redcliffe determines that Customer use of the Service is not within the scope of Reasonable Business Use, Redcliffe reserves the right to invoice Customer for any additional users or usage (including the right to charge Customer’s Method of Payment at the then-current per-minute rate and/or to terminate or modify the terms of Customer’s Service.
4.2. Prohibited Use. Any use of the Service or any other action that causes a disruption in the network integrity of Redcliffe or its vendors, whether directly or indirectly, is strictly prohibited and may result in termination of the Service at the sole discretion of Redcliffe. Customer understands that neither Redcliffe nor its vendors are responsible for the content of the transmissions that may pass through the Internet and/or the Service. Customer agrees that it will NOT use the Service in ways that violate any law or regulation (including but not limited to laws prohibiting transmission of unsolicited fax advertisements, unsolicited text messages, robo-calling, contacting persons on do-not-call lists, etc.), infringe the rights of others, or interfere with the users, services, or equipment of the network. Customer agrees and represents that it is purchasing the Service for its own internal use, and shall not resell, transfer or make a charge for the Service without the advance written permission of Redcliffe. Customer shall not transmit through the Service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. Customer further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. Any use found to be inconsistent with this restriction will result in termination of the Service.
4.21 Compliance with Law. Customer is required to use the Service in full compliance with all applicable laws and regulations, including without limitation, all state, federal and international: (a) Do-Not-Call (“DNC”) list prohibitions; (b) telemarketer licensing and bonding requirements; (c) consumer cancellation rights; (d) mandatory disclosures; (e) wireless calling restrictions; (f) restrictions on the use of automatic telephone dialing systems, pre-recorded messages, and soundboard technology; (g) internal opt-out rules; (h) intellectual property rights and restrictions; and (i) other product and industry specific rules and disclosures. By making any use of the Service, Customer expressly warrants to Redcliffe that Customer is and shall continue to act in full compliance with the law. All Redcliffe offers are void where prohibited by law. Customer has read, understands, and will comply with the FTC’s Telemarketing Sales Rule (“TSR”), the Federal Communication Commission’s (“FCC”) Telephone Consumer Protection Act (“TCPA”), and all other applicable laws and regulations. Customer has reviewed these rules with Customer’s own legal counsel to ensure that Customer understands and is fully compliant. Redcliffe does not assume responsibility for ensuring that Customer’s marketing campaigns meet applicable legal requirements. Customer shall defend, indemnify and hold Redcliffe harmless, if Customer is ever held guilty or liable for any violation of the law. Notwithstanding the foregoing, Customer agrees that Redcliffe has and is taking active steps to ensure the compliance of its customers, including by having Customer agree to these terms and otherwise. If Redcliffe discovers evidence that Customer has or may have violated the law, Redcliffe may, in its sole discretion, suspend or terminate the Customer’s use of the Service immediately. Customer agrees that Redcliffe may disclose information which relates to Customer in order to comply with a judicial order, governmental order or otherwise as required by law.
4.22 No Legal, Financial or Tax Advice Provided. No financial, legal, or tax advice or counsel is given, or shall be deemed to have been given by Redcliffe or its affiliates and contractors.
4.3. Fraud: It is the express intention of the parties that Customer, and not Redcliffe, shall bear the risk of loss arising from any unauthorized or fraudulent usage of the Service. Redcliffe reserves the right, but is not required, to take any and all action it deems appropriate (including blocking access to particular calling numbers or geographic areas) to prevent or terminate any fraud or abuse in connection with the Service, or any use thereof, provided, however, that any such action shall be consistent with applicable federal and state laws, rules, and regulations and provided further that the failure to take any such action shall not limit Customer’s responsibility for all usage of the Service.
- TELEPHONE NUMBER.
5.1 General. Where customer wishes to port in telephone number(s) for use with the Service, Customer should NOT cancel service with the current/previous service provider(s) until Redcliffe confirms to Customer that the numbers have been successfully ported to Redcliffe. Customer is responsible for the timely termination of all services with current/previous service provider and the settlement of any charges owed to their current/previous service provider. Additionally, Customer is responsible for the verification that the Number(s) provided to Customer meet the necessary requirements of Customer (i.e., such Number will be considered a local number to Customer in Customer’s area or such number is sufficiently different from a customer competitor’s number, etc.). Redcliffe will reasonably accommodate Customer with a particular number selection, prefix or sequence, as available and able to accommodate. Redcliffe accepts no responsibility or liability in the number ultimately issued or selected for the Service.
5.2 Listing. Customer’s Number will likely NOT be listed in any local or regional telephone book unless Customer has taken independent steps to pay for telephone number or business advertisement. Numbers associated with the Service are not utilized with a traditional wire line/carrier. Redcliffe makes no warranty and accepts no responsibility or liability for Customer’s Number(s) NOT being listed in telephone books or other directories.
5.3 Porting. Customer’s porting away of a telephone number does not extinguish Customer’s obligations and/or limitations under this Agreement, including the notice requirements contained herein.
- TECHNICAL SUPPORT AND SCHEDULED MAINTENANCE
6.1 Technical Support. Redcliffe provides technical support to Customer via telephone, web chat, and e-mail for the Service only, and support for other applications and uses is not provided or implied. Items outside the scope of Technical Support include, but are not limited to: your router (if not purchased from Redcliffe), your cable modem or DSL modem, any other type of modem providing Internet service to your location, any network switches or hubs, electricity, any wall outlets or jacks for power or Internet connectivity, grounding cables not supplied with the Service, and any other environmental variable related to, but not required for, operation of the Service.
6.2 Scheduled Maintenance. From time to time, Redcliffe performs maintenance to update servers and software that are part of the Service. Redcliffe performs scheduled maintenance between 8:00 pm to 2:00 am PST/PDT every Tuesday and Thursday. Redcliffe may, in certain circumstances, need to perform maintenance at other times. At any time that Redcliffe is required to perform emergency or un-planned maintenance, Redcliffe will make reasonable efforts to notify the account contact. However, at times, emergency or un-planned maintenance may have to be done before Redcliffe can give any notice to Customer. In any event, Redcliffe will not be liable (under this Agreement or any uptime service agreement) for service interruptions where maintenance is prudent to perform.
7.1 Customer may terminate any Service for its convenience prior to the end of the applicable Service Term, provided that Customer gives The Redcliffe Group, LLC at least 90 days prior written notice to firstname.lastname@example.org of such termination and pays The Redcliffe Group, LLC an early termination fee in an amount equal to the remaining contract balance. Contract balance will be calculated by multiplying the per user rate by the largest number of users in any given month times the remaining number of months in the signed agreement as referenced in Section 1.1; plus all reasonable costs and expenses incurred by The Redcliffe Group, LLC as a result of collecting such early termination fee. Such amount will be billed to Customer in one lump sum using the Customer's last authorized payment mechanism on file; the Customer confirms and reauthorizes the withdrawal or charging of such payment. This authorization shall be irrevocable and coupled with an interest. The parties agree that in the event Customer terminates the contract for its convenience, actual damages would be difficult to determine and that these liquidated damages are a reasonable and fair estimate of the damages which may be caused by such early termination and are not a penalty.
7.2 By Redcliffe. Redcliffe reserves the right, at its sole discretion, to suspend, terminate or change the Service without advanced notice for any reason, including without limitation, misuse of the Service in any way, Customer’s breach of this Agreement, Customer’s failure to pay any sum due hereunder, suspected fraud or other activity by Customer that adversely affects the Service, Redcliffe, Redcliffe’s network or other Customers’ use of the Service. Redcliffe reserves the right to determine, at its sole discretion, what constitutes misuse of the Service, and Customer agrees that Redcliffe’s determination is final and binding on Customer. Redcliffe may charge an activation fee to reactivate a terminated service. Additionally, in the event of termination due to a Customer breach, Customer shall remain fully obligated for the payment of all taxes, fees, and charges for Service ordered for the remainder of the billing cycle.
7.3 Termination Charges. Upon Termination, in addition to any outstanding balance incurred or due on your account, Customer shall pay the full amount of all charges for the terminated Service(s) (regardless of whether the termination date is mid-billing cycle), in addition to any additional charges incurred under this Agreement including Section 7.1. You agree that Redcliffe may charge all unpaid balances to the Payment Method on file at the time of termination and the charges are reasonable and fair and are subject to Section 3.12.
7.4 Auto Renewal. Upon expiration of the original term of the signed pricing proposal, the agreement will auto renew for an additional twelve months at the current rate as published on www.bridge.insure unless notice of termination is provided as outlined in Section 7.1.
7.5 Liability after Termination. Termination or expiration of this Agreement will not extinguish Customer’s obligations or liability arising prior to such termination or expiration. Notwithstanding, and after the effective date of any termination, Redcliffe shall not be liable to Customer for any obligations under this Agreement, including continued provision of Service.
8.1 INDEMNITY BY CUSTOMER. Customer agrees to defend, indemnify, release and hold harmless, Redcliffe, along with all of its directors, officers, members, owners, employees, agents, affiliates, contractors, successors and assigns from and against any and all liabilities, damages, claims, suits, settlements, judgments, investigations, costs, and expenses (including reasonable attorney’s fees and court costs) arising out of or relating to, directly or indirectly, this Agreement, Customer’s use of the Service, or Customer’s actual or alleged violation of the law, including without limitation any private or government T.C.P.A. or T.S.R. claim.
8.2. INDEMNITY BY REDCLIFFE.
8.2.1 Redcliffe shall defend Customer, and its officers, directors and employees, against any third party action alleging that the Service infringe(s) any valid U.S. patent or copyright, and Redcliffe shall pay all settlements entered into, and all costs (including reasonable attorneys’ fees) in connection with such action. If any Service, or parts thereof, becomes, or in Redcliffe’s opinion may become, the subject of an infringement claim, Redcliffe may, at its option, (a) procure for Customer the right to continue using such Product/Service, (b) modify or replace such Service with substantially equivalent non-infringing products, or (c) require the return of such Service and refund to Customer a pro-rata portion of the purchase price of such Service based on a three-year straight line amortization of the purchase price.
8.2.2 Redcliffe shall have no indemnification obligations with respect to any third party action alleging that the use of any Service, or any part thereof, in combination with products not supplied by Redcliffe infringes any third party intellectual property right provided that the infringement is (a) due solely to the combination and use of such products together, if the use of the Service independent of any product not supplied by Redcliffe would not have given rise to the claim; or (b) Customer is advised by Redcliffe either directly or by means of Documentation, marketing or other published materials that the use of Redcliffe Service in tandem with such products represents a risk of infringement; and (c) Customer combines and uses such products with Redcliffe’s Service in contravention of Redcliffe’s disclaimer.
8.2.3 Redcliffe’s indemnification obligations pursuant to this section shall be subject to the indemnified party (a) notifying the indemnifying party promptly in writing of such action, (b) giving the indemnifying party exclusive control and authority over the defense or settlement of such action, (c) not entering into any settlement or compromise of any such action without the indemnifying party’s prior written consent and (d) providing all reasonable assistance to the indemnifying party (provided that the indemnifying party reimburses the indemnified party for its out-of-pocket expenses incurred in providing such assistance).
- DISCLAIMERS AND LIMITATION OF LIABILITY
9.1 DISCLAIMER OF WARRANTIES. EXCEPT AS EXPRESSLY SET FORTH HEREIN, REDCLIFFE PROVIDES THE SERVICE “AS IS” AND WITH ALL FAULTS. REDCLIFFE HEREBY EXPRESSLY DISCLAIMS, AND CUSTOMER HEREBY WAIVES, RELEASES AND RENOUNCES ALL OTHER REMEDIES, WARRANTIES, GUARANTEES, OBLIGATIONS, REPRESENTATIONS AND LIABILITIES, EXPRESS OR IMPLIED, ARISING IN FACT, LAW, EQUITY, CONTRACT, TORT, UNDER STATUTE, UNDER WARRANTY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO: (A) ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, (B) ANY IMPLIED WARRANTY OR CONDITION ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OR TRADE, (C) ANY OBLIGATION, LIABILITY RIGHT, CLAIM OR REMEDY IN TORT, WHETHER OR NOT ARISING FROM ACTIVE, PASSIVE OR IMPUTED NEGLIGENCE, CONTRIBUTORY NEGLIGENCE, VICARIOUS LIABILITY OR STRICT PRODUCTS LIABILITY OF REDCLIFFE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES, AND (D) ANY OBLIGATION, LIABILITY OR RESPONSIBILITY FOR LOSS OF SERVICE OR DAMAGE TO ANY EQUIPMENT OR PART THEREOF, OR ANY SERVICE DELIVERED OR PROVIDED UNDER THIS AGREEMENT OR THE ORDER. FURTHER, REDCLIFFE DOES NOT WARRANT THAT THE SERVICE WILL BE FREE OF BUGS, ERRORS, VIRUSES OR OTHER DEFECTS, OR THAT THE SERVICE WILL BE COMPATIBLE WITH CUSTOMER’S EXISTING INTERNET CONNECTION, NETWORK, OR COMMUNICATIONS INFRASTRUCTURE OR ENVIRONMENT.
9.2 DISCLAIMER OF CERTAIN DAMAGES. IN NO EVENT WILL REDCLIFFE OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, VENDORS AND CONTRACTORS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, AGGRAVATED, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE SERVICE OR OTHERWISE UNDER OR IN CONNECTION WITH THIS AGREEMENT, WHETHER ARISING IN FACT, LAW, EQUITY, CONTRACT, TORT (INCLUDING NEGLIGENCE AS DESCRIBED ABOVE), STRICT LIABILITY, UNDER STATUTE, UNDER WARRANTY OR OTHER THEORY EVEN IF REDCLIFFE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.3 LIMITATION OF LIABILITY. WITHOUT LIMITING THE FOREGOING, REDCLIFFE’S (INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES) LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE, THIS AGREEMENT IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE SERVICE REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER SUCH DAMAGES ARISE IN FACT, LAW, EQUITY, CONTRACT, TORT (INCLUDING NEGLIGENCE AS DESCRIBED ABOVE), STRICT LIABILITY, UNDER STATUTE, UNDER WARRANTY OR OTHER THEORY. FURTHER, CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT REDCLIFFE (INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES) WILL NOT BE LIABLE FOR ANY SERVICE OUTAGE, INCLUDING E911 SERVICE OUTAGE AND/OR INABILITY TO DIAL 911 OR ANY OTHER EMERGENCY TELEPHONE NUMBER USING THE SERVICE OR TO ACCESS AN EMERGENCY SERVICE OPERATOR DUE TO THE E911 DIALING CHARACTERISTICS AND LIMITATIONS SET FORTH IN THIS AGREEMENT.
9.4 Disclaimer of Third Party Actions and Control (including your selected carrier). Redcliffe does not and cannot control the flow or quality of data to or from the network and other portions of the Internet. Such flow depends in large part on the performance of Internet services selected by you and provided or controlled by third parties. At times, the quality of carrier, and/or the actions or inactions caused by third parties can produce occurrences in which Customer’s connection to the Internet (or portions thereof) may be impaired or disrupted.
9.5 Security and Fraud Prevention. Redcliffe maintains fraud and security monitoring protocols. However, Redcliffe cannot and does not warrant complete security and fraud prevention of its Service, including any server, equipment or the Redcliffe network. Accordingly, Redcliffe disclaims any and all liability resulting from or related to unauthorized intrusions or access and related security events.
9.6 Disclaimer Regarding Voicemail Transcription. Redcliffe is not responsible for external communications received through Redcliffe’s voicemail transcription service. Redcliffe does not control the content and is therefore not responsible for any errors or omissions in any transcription content provided. Some voicemail messages may be mis-transcribed. This may occur because of poor dictation, noisy environment, poor phone connection or drop-outs, language, or simple transcription error. Accordingly, Redcliffe disclaims any and all liability resulting from or related to mis-transcription, and you agree to hold Redcliffe harmless in such events.
9.7 Disclaimer Regarding Call Recording. The call recording feature of the Service is provided to Customer “as is” with no proscription or restriction(s) of its use by Customer or guarantee of infallibility in recording every phone call. Customer is responsible and liable for legal compliance of “call recording,” such as lawful use and requisite notice to employees, agents or third parties. Redcliffe shall not be liable to Customer or third party(s) involving “call recording” feature(s) of the Service, as selected by Customer. Accordingly, Redcliffe disclaims any and all liability, claims, or damages resulting from or related to call recording, and you agree to hold Redcliffe harmless in such events. Redcliffe is under no obligation to export call recordings to Customer. Customer may download at their leisure any and all call recordings at anytime.
9.8 Disclaimer Regarding Data Retention and Disposal. All PII and PHI data shall be retained for as long as there is a business purpose or a legal requirement to do so. All active customer data shall be retained for as long as the customer continues to be an active customer of The Redcliffe Group. Data will be deleted upon request from the active customer within a reasonable time frame. All customer data, after thetermination of a contract, shall be retained for 90 days after which the data will be purged. Customer data retention policies may be implemented against customer data on an ad-hoc basis as may be agreed between The Redcliffe Group and the customer.
Disposal of customer data will be carried out in accordance with the contractual agreement between The Redcliffe Group and the customer. In the absence of any contractual agreement, an automatic script or manual script(for ad-hoc requests) shall be initiated on any of The Redcliffe Group platforms containing customer data. This activates a full hard delete of customer data on the platform.
The foregoing disclaimers and limitation of liability will apply to the maximum extent permitted by applicable law. The laws of some states/jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of certain damages. To the extent that those laws apply to this Agreement, the exclusions and limitations set forth above may not apply to you. For further Equipment warranty information, you may contact Redcliffe at 3100 Five Forks Road, Suite 403, Lilburn, Georgia, 30047. Any warranty DOES NOT apply to any beta software, software made available for testing or demonstration purposes, or any temporary software modules. All such software is provided “AS IS” without any warranty whatsoever.
- INTELLECTUAL PROPERTY
10.1 For the purpose of this section, the term “Redcliffe Intellectual Property” shall include but is not limited to any and all tangible and intangible: (i) rights associated with works of authorship throughout the world, including but not limited to copyrights, neighboring rights, moral rights, and mask works, and all derivative works thereof, (ii) trademark and trade name rights and similar rights, (iii) trade secret rights, (iv) patents, designs, algorithms and other industrial property rights, (v) all other intellectual and industrial property rights (of every kind and nature throughout the world and however designated) whether arising by operation of law, contract, license, or otherwise, and (vi) all registrations, initial applications, renewals, extensions, continuations, divisions or reissues thereof now or hereafter in force (including any rights in any of the foregoing), including software or programming delivered hereunder. Any software distributed by Redcliffe which is licensed under the GNU General Public License (GPL) is specifically excluded from this definition.
10.2 All Redcliffe Intellectual Property is solely for use by Customer as shipped, and may not be used as a replication master or otherwise copied without the written consent of Redcliffe. Use of software delivered in conjunction with the Service or as a separate item shall be subject to this Agreement and a separate license agreement that Customer shall be required to accept prior to delivery/installation. Customer acknowledges that all Redcliffe Intellectual Property furnished by Redcliffe hereunder and the contents thereof are the proprietary property of Redcliffe, and Customer has no right or interest therein except that Customer is granted a perpetual, non-exclusive, worldwide, non-transferable, and non-sublicenseable license to use the Service (including the applicable Redcliffe Intellectual Property) for Customer’s internal business purposes. This license shall terminate or expire in the same manner this Agreement may expire or be terminated, according to the applicable provisions. All Customer employees may exercise the license granted. No other license(s) are granted by implication, estoppel or otherwise. Customer agrees not to directly or indirectly reproduce, decompile or provide or otherwise make available to any third party any Redcliffe Intellectual Property. Customer shall be liable for all damages, including loss of anticipatory profits, incurred by Redcliffe as a result of such unauthorized use, copy or replication. The rights granted hereunder or use of Service (including the Equipment) does not convey any rights or ownership in Redcliffe patents, copyrights, trademarks, intellectual property or know-how.
11 EXPORT CONTROLS. You acknowledge that the Service is subject to export controls under the laws and regulations of the U.S. and any other applicable countries’ laws and regulations. You agree to comply with all applicable laws and regulations that apply to the Service, including without limitation the U.S. Export Administration Regulations and, as applicable, will obtain all required U.S. and local authorizations, permits, or licenses. The parties agree to provide to each other information as may be reasonably required by the other in connection with obtaining authorizations or licenses.
- U.S. GOVERNMENT LICENSE RIGHTS. All Service provided to the U.S. Government is provided with the commercial license rights and restrictions described in this Agreement. The U.S. Government has deemed that by installing, copying or using the Service, the Service is “commercial computer software” or “commercial computer software documentation” within the meaning of DFAR Section 226.7202 and FAR Section 11.212, as applicable. Any use, modification, reproduction release, performance, display or disclosure of the Service by the U.S. Government shall be governed solely by the term of this Agreement and shall be prohibited except to the extent expressly permitted by the terms of this Agreement.
- FORCE MAJEURE. Redcliffe will not be liable for delay or failure to furnish the Service(s) contemplated by this Agreement when the delay or failure is caused by circumstances that are not reasonably within Redcliffe’s control, including an act of God, strike or lockout or other labor dispute, act of the public enemy, war (declared or undeclared), blockade, revolution, civil commotion, lightning, fire, storm, flood, earthquake, explosion, governmental restraint, embargo, inability to obtain or delay in obtaining governmental approvals, permits, or licenses.
- GOVERNING LAW, JURISDICTION, AND FEES. This Agreement, the related Estimate(s), Order(s), add-on Orders, and the entire relationship of the parties, shall be governed by and construed under the laws of the State of Delaware without giving effect to its choice of law principles. The parties disclaim the application of the 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto is disclaimed. Any litigation arising directly or indirectly out of this Agreement, the related Estimate(s), Order(s), add-on Orders, and/or the entire relationship of the parties will be litigated in the Delaware State Courts. THE PARTIES VOLUNTARILY, KNOWINGLY AND IRREVOCABLY WAIVE THEIR RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING TO WHICH THEY MAY BE A PARTY INVOLVING THE AGREEMENT, THE RELATED ESTIMATE(S), ORDER(S), ADD-ON ORDERS, AND/OR THE RELATIONSHIP OF THE PARTIES. In any formal action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and reasonable attorney(s’) fees.
- ENTIRE AGREEMENT. The Agreement and the Estimate set forth the entire agreement of Redcliffe and you with respect to the Service, and the subject matter hereof, and supersedes all prior and contemporaneous understandings and agreements, including, without limitation, purchase orders and specifications, whether written or oral. No amendment, modification or waiver of any of the provisions of this Agreement by Customer will be valid unless set forth in a written instrument signed by the parties.
- If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, void, or unenforceable, the remainder of this Agreement will remain in full force and effect and shall control.
- Any notice required or permitted to be sent under this Agreement shall be delivered by first class mail, return receipt requested, or via an international courier service (e.g. FedEx, DHL, UPS, etc.) to the addresses of the parties: 1) if Customer, the address Customer provided to Redcliffe in the Order; 2) if to Redcliffe, 3100 Five Forks Trickum Rd. Suite 403, Lilburn, GA 30047. Notice so sent will be deemed effective three days following deposit in the mail, proper postage prepaid or one day following delivery to an international courier, prepaid for overnight delivery.
- REDCLIFFE RESERVES THE RIGHT, AT REDCLIFFE’S SOLE DISCRETION, TO CHANGE, MODIFY OR OTHERWISE ALTER THESE TERMS AND CONDITIONS AT ANY TIME. YOU CAN FIND THE MOST RECENT VERSION OF THESE TERMS AND CONDITIONS AT OR LINKED TO AT WWW.BRIDGE.INSURE/LEGAL (THE “WEBSITE”). SUCH MODIFICATIONS SHALL BECOME EFFECTIVE IMMEDIATELY UPON POSTING SUCH TO THE WEBSITE. IF YOU DO NOT AGREE TO THE POSTED, REVISED TERMS AND CONDITIONS, YOUR SOLE RECOURSE IS TO TERMINATE THIS AGREEMENT, SUBJECT TO SECTIONS 1, 7, 8, AND 19 OF THIS AGREEMENT. CONTINUED USE OF THE SERVICE FOLLOWING THE POSTING OF MODIFICATIONS WILL CONSTITUTE YOUR ACCEPTANCE OF THE REVISED TERMS AND CONDITIONS. SHOULD YOU HAVE ANY QUESTIONS, PLEASE CONTACT US AT: BRIDGE@BRIDGE.INSURE.