Mobile carriers have introduced new industry standards and regulations to combat fraudulent and spam text messages.
Violating industry regulations may lead to the suspension of your SMS/MMS account. Restoring services would require discussions with our compliance department. Flagrant or repeated violations may result in termination of services without notice.
Yes, carriers have introduced surcharges for different message types and directions. Additionally, Bridge users have a monthly allowance of 500 messages per paid extension per month across the account.
Implied consent means when someone gives you their number, it implies they consent to receive relevant information in response. This doesn't grant permission to text them any time after the initial conversation.
Express consent means that the individual has explicitly agreed to receive text messages in the future. If the message is purely informational, this kind of consent is required.
Express written consent is necessary for sending promotional text messages. It is a formal agreement, usually through checkboxes online, forms, or other tangible documentation.
To stay compliant:
We prioritize respecting your customers' privacy and adhering to industry regulations. By following the provided guidelines, we ensure that your text messaging efforts are both effective and compliant.