Frequently asked questions

Billing FAQs  

This FAQ outlines commonly asked questions in regards to Bridge billing and updating payment methods.
Q: How do I update my payment method?
  1. Have an admin login to or
  2. Click the “Agency Account tab” (across the top)
  3. Click on ‘Billing Settings’ (top right)
  4. From there, you can either enter a bank account or a credit card
  5. You can also add multiple payment methods and set one as the default methods.
Q: How do I initiate an ACH payment method?

Confirm your bank account by entering the dollar amounts of the micro-deposits made to your bank account, by following the steps below (please note that the deposits can take up to 3 days to show up): 

  1. There will be two deposits. Once the deposits are in your bank account, login to Bridge and follow the above steps to the Billing Setting page. 
  2. Click the verify button next to the bank account. A screen will pop open for you to enter the amounts. Enter the amount as whole dollars and not cents.
          a. For example, 1 cent should not be entered as .01 but as 1.
  3. The amounts must be entered into the system in the order they were deposited into your account.

Simplify your agency's marketing and communication